Refund policy
Returns & Exchanges
We do not offer refunds at this time.
If you are not completely satisfied with your purchase, we are happy to offer an exchange for a different scent or product of equal value.
To be eligible for an exchange:
- Items must be unused and in their original condition
- Requests must be made within 7 days of delivery
To start an exchange, please contact us at bethelightcandleco.official@gmail.com with your order number and details of your request.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We will make it right.
Custom Orders
Due to the personalized nature of custom products, all custom orders are final sale and not eligible for exchange.